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Terms of use

The terms that apply when you use the Healthbox website. Please read them, because using the site means you accept them.

Last updated: 27 July 2026

Acceptance of these terms

These terms of use apply to your use of the Healthbox website. By accessing or using the site, you accept these terms. If you do not agree with them, please do not use the site. They should be read alongside our Privacy Policy, which explains how we handle your personal information.

No medical advice

The information on this website is general information about Healthbox and our services. It is not medical advice and should not be relied on as a substitute for professional clinical advice, diagnosis or treatment.

Clinical advice is given only during a consultation with a Healthbox clinician, based on your individual circumstances. If you have concerns about your health, please speak with a clinician or your usual healthcare provider.

Enquiries and requests

Completing a form or sending us an enquiry is a request for information. It is not a contract and does not commit either of us to anything. Where you go on to engage Healthbox for a service, the terms of that service are agreed separately in writing.

Intellectual property

The content of this website, including text, images, logos, branding and design, belongs to Healthbox or is used with permission. You may view and share it for your own information, but you may not copy, reproduce, adapt or reuse it for other purposes without our written permission.

Acceptable use

Please use this website lawfully and for its intended purpose. You must not misuse the site, for example by attempting to gain unauthorised access, interfering with how it works, introducing malicious code, or using it in a way that could harm Healthbox or other users.

Third-party links

Our website may link to other websites we do not control. We provide these links for convenience only. We are not responsible for the content, accuracy or privacy practices of any external site, and a link does not imply we endorse it.

Limitation of liability

We take care to keep the information on this website accurate and up to date, but we do not guarantee that it is complete, current or error-free, or that the site will always be available. To the extent permitted by law, Healthbox is not liable for any loss or damage arising from your use of, or reliance on, this website. Nothing in these terms limits any rights you have under the Consumer Guarantees Act 1993 or other laws that cannot be excluded.

Changes to these terms

We may update these terms from time to time. The current version will always be published on this page, with the date it was last updated shown at the top. Continuing to use the site after a change means you accept the updated terms.

Governing law

These terms are governed by the laws of New Zealand, and the New Zealand courts have jurisdiction over any dispute relating to them or to your use of this website.

Contact

If you have any questions about these terms, please get in touch:

You can also reach us through our contact page.